The Quality Management System of Special Chemicals has the following aims:
SATISFY the requirements, both those of our clients and the legal and regulatory requirements that apply in our activity.
MAINTAIN the loyalty of our customers, improving day by day our service and with the commitment to continue with the objective of representing and working only with supplier companies that prioritize the continuous improvement of their products.
OPTIMIZE the profitability of our organization.
In this sense, Management, at least annually, commits to:
REVISE / MODIFY / DEFINE Quality Objectives:
Among the objectives are those related to the satisfaction of our customers.
DESIGNATE THE RESPONSIBLE OF THE COMPLIANCE OF THE OBJECTIVES:
All the people who work in Special Chemicals have the appropriate competence and training. In our organization, the responsibilities of the jobs / departments and the people who occupy them have been clearly defined. In addition, all those responsible are assigned the necessary resources to achieve the goals of both the objectives that are established at each time and by compliance with the requirements applicable to the quality management system.
REVIEW THE CAPACITY AND SUITABILITY OF INFRASTRUCTURES
The Facilities, the "software", the "hardware" and communication systems must be sufficient and appropriate to achieve compliance with the requirements of the service we offer, as well as with the legal requirements that are applicable.
REVIEW THE IMPLEMENTATION, EFFICIENCY AND EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM AND PROMOTE CONTINUOUS IMPROVEMENT
We value the results of the company's processes and identify the most critical aspects and evaluate the risks in terms of their contribution to achieve the objectives of the organization. As a result, we incorporate proposals for improvement that arise both from internal suggestions and those collected through the suggestions, complaints and claims of our customers and other interested parties. Everything that affects the improvement of the implementation of our quality management system and the satisfaction of our customers is disseminated to all levels of the company.
In short, our motto is:
"WE ARE EXCLUSIVE, ALSO IN QUALITY"